Variation is present in all research and to establish the cause and effect we need more rigorous research design whereby there is evidence of control over those other known factors. Learn about Design of Experiment techniques to control variation and to maximise data quality. The types of Experimental Design that is most widely used in practice are discussed.

This course will equip participants with the skills and knowledge to analyse data so that the participant will know what is going on behind the number crunching and hence they are in control of the analysis. The course participants will be exposed to the importance of looking at data and figuring out the story behind it so that the story is told correctly, fairly and comprehensively. Hence this will lead to better management decisions and improving the quality of service delivery.

*(Former course code either 020712e or 180085)

Kursus asas untuk membantu penjawat awam menjalankan/menilai kajian sosial yang akan membawa kepada keputusan yang bernas/penambahbaik sistem penyampaian awam.

*(Kod kursus lama ialah 020717e atau 180083)

Case writing is one of the training methodologies that allows participants to utilise their skills and creativity with their experiences to solve problems.

*Bermula 27 Mac 2014, kod kursus baharu digunakan. Kod kursus (lama) ialah 180007.