This course aims to show how business letters are constructed, will show the outline rules of business letter writing, and look at considerations when writing business letters. This course has been designed for all staff who are required to write business letters regularly in their job role. It will provide practical tools and techniques to plan the structure, style and content of a letter to ensure that it achieves the required outcome. In very practical ways, it will give you the opportunity to see how effective letter writing helps get your message across. By doing so, you will avoid confusion, misinterpretation and offence. You will review basic writing techniques to make your correspondence clear and concise, and will discuss email etiquette.

*Bermula 27 Mac 2014, kod kursus baharu digunakan. Kod kursus (lama) ialah 180005.